From clients to friends

Build strong client relationships

Treat your customers as friends and give them your sharp observations, unsolicited advice and sufficient expectation management. Take their worries away and ask about their needs.

Want to know more? Send us a message.

From clients to friends – Customer Relationship Training

Build strong client relationships

Your client is like every human being a social being who needs to be involved and acts unconsciously from feeling. Your loyal and proactive attitude will make a customer more enthusiastic about your organization or product. Treat your customers as friends and give them your sharp observations, unsolicited advice and sufficient expectation management. Take their worries away and ask about their needs.

In this training you will get practical tools for this so that you can connect more, be a real sparring partner and also achieve more at the emotional level. An absolute must for anyone who wants to build, maintain or strengthen a customer relationship and create more opportunities in conversations.

What can you do after this Customer Relationship Training?

  • You know how to build valuable relationships based on trust and equality
  • You know how to bind customers by taking into account the Client Core Concerns (Harvard Business School)
  • You know how to set boundaries, check assumptions, adjust expectations and provide unsolicited advice to be an equal sparring partner
  • You can empathize even better with the needs of a customer, so that you communicate at the same level and a natural click arises

What can you expect from this training?

FRIENDS

You activate your customer-oriented mindset and you gain insight into the importance of equality. What does customer focus look like in your organization? You learn to be vulnerable, to state your limits and expectations or to come up with unsolicited advice. You dive into the importance of trust with the Speed of Trust and understand that relationships often work at lower abdomen level.

CLIENT CORE CONCERNS (CCC)

You get to know your customers better through the Client Core Concerns, developed within Harvard Business School. These considerations stem from the deep-rooted human fear of social rejection. You take an investigative attitude and look for a common interest

PRACTICE

You practice the behavior that you want to show in customer conversations together with a professional training actor. You apply this to specific situations from your work practice.

More information about this training?

Leave your details and you will be called back as soon as possible by one of our learning consultants.




Your learning track

The classroom training is combined with challenges. We call this a learning track. Challenges are short-term assignments that you receive after the training and that help you practice new behavior in practice.
6 weeks, 1 challenge every week.

This is how others review this training

The energy of the trainer was good. Furthermore, the trainer was able to empathize with our daily practice, making the training not only a boring summary of theory, but actually a useful tool for further use.

Tim

Enthusiastic trainer, learned a lot and put into practice immediately. Especially practicing with an actor was very valuable. An experienced and enthusiastic trainer who makes you think with fun and simple exercises.

Arnold