A conflict at work. We all face it from time to time. Not a bad thing. A well-solved conflict actually takes you further. Afterwards, you know what you can gain from each other.
Learn to communicate professionally and empathically and prevent escalation.
In the Conflict Management training you will learn what options there are for resolving a conflict. You discover what your triggers are in conflict situations and how to deal with them properly. You learn how to identify the interests of your discussion partner. And how to adapt your approach accordingly. You can use successful strategies. And so ensure that you move towards – and not away from – each other as discussion partners. The result? A solution you came up with together. And one that feels right for both of you.
What can you expect from this training?
1
Conflict
What is a conflict? And how do you resolve it? You will discuss examples of conflicts in the organization where you work. Using the Thomas & Killman model, you will gain a better understanding of all the conflict styles out there.
2
Behavior & mindset
From various perspectives (including Roos van Leary | Fight – Flight – Freeze) you learn about your behavior and its effect in conflict situations. You learn how to positively influence the atmosphere in a conflict conversation. And how to help the other person move with you.
3
Tools
How do you explore interests during a negotiation? How do you deal with emotions in a conversation? And where (and how) do you draw a line? All the tools to deal with this are covered.
4
Practice
You practice difficult conversations together with a professional training actor. You immediately apply the skills to concrete situations from your work. You learn by experimenting and practicing in a safe environment.
What will you be able to do after this training?
You understand the dynamics of a conflict situation and know how to choose an appropriate strategy
You recognise negative attitudes in conflict situations in yourself and can adapt them
You deal well with tension and rising emotion in a conflict situation
You conduct challenging conversations with more confidence and empathy
Your learning track
You only really learn something by doing it. Just by going for it. That is why we provide training in combination with on the job challenges. These are small hands-on assignments that initiate positive changes. So you immediately put into practice what you learn in the training.
Intake
You complete a digtial intake. The trainer will take your learning goals into consideration when preparing for the training.
Pre work
You already start at home or at work with an assignment. This will prepare you for the training.
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Training 1
You will learn new skills and strengthen your mindset. You will get to know yourself better.
1 day
Challenges
You will receive weekly doing assignments that will help you apply the new skills in your work.
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Training 2
You delve further into the subject. You reflect on your development and share experiences.
3 hours
Empower
You do the final challenge. You fill out an evaluation and receive growth advice.
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