Privacy & Security
Is my conversation stored?
Your conversation with our AI-coach is used to generate your feedback report. For that reason, please don’t share any confidential information, such as the names of colleagues or clients.
Can my manager see what I said?
No, your manager doesn’t have access to the content of your conversations with the AI-coach.
Can my trainer read my answers?
No, trainers don’t get access to individual conversations. We do share a summary of the conversation with your trainer, so the training fits your day-to-day practice perfectly.
Are my data used to further train the AI-coach?
No, your conversations are not used to further train the AI tool.
How do you handle confidential information?
We recommend not mentioning any confidential company information or names of individuals during conversations with the AI-coach. We only process the data needed to make the learning experience possible. Access to data is limited and carefully managed in line with applicable privacy guidelines.
Am I allowed to mention the names of colleagues or clients?
As with OpenAI, we advise against sharing the names of individuals, clients, or any other confidential information during conversations with the AI-coach.
How secure is my data?
Your data is protected with modern security measures, such as encryption and access control. We are ISO 27001 certified — independently audited, so you don’t just have to take our word for it. We also work in accordance with the GDPR, and your data is processed exclusively within the EU (the Netherlands and Germany).
How do you handle personal data?
By default, we collect as little personal data as possible. In some cases, your organization may choose to make additional data available for the learning environment, such as your name or employee ID. This data is only accessible to authorized users within your organization and is processed in accordance with applicable privacy legislation.
Using the AI-coach
What is the purpose of the AI-coach?
The AI-coach helps you prepare for the training, practise, apply new behavior in your daily work, and reflect.
How is this different from a regular training?
A training gives you insights, feedback, and deeper understanding. The AI-coach helps you keep practising, reflecting, and applying what you’ve learned in between. That way, you get more out of your learning journey.
How often can I use the AI-coach?
As often as you like during the period you have access.
Can I do the same exercise more than once?
Yes — repeated practice is exactly what increases the chances of new behavior sticking.
How long does a conversation take on average?
This can range from 5 to 30 minutes, depending on the type of coach you’re talking to.
Do I need to be prepared before I start?
No, the AI-coach helps you get properly prepared for any scenario. So you don’t need to know exactly what you want to say or practise. Together, you’ll make the situation concrete and get started right away.
Can I also practise with my own real-life situation?
Yes — helping you practise with situations that are relevant to you is exactly what the AI-coach is for.
Feedback & Quality
How do I know the feedback is good?
The feedback is based on the learning objectives of the programme and on your input during the conversation.
Can the avatar understand what I mean?
In most cases, yes. Sometimes the AI-coach may interpret something incorrectly — because of microphone issues, for example. You can then clarify or rephrase.
What if I don’t agree with the feedback?
Think of the feedback as a mirror or an extra perspective. You decide for yourself what you take from it.
Does the AI-coach always give the same answer?
No, the avatar’s output and feedback are tailored to your input, so they can differ from one conversation to the next.
Can the AI-coach ask follow-up questions?
Yes, the AI-coach asks follow-up questions to help you think more deeply about your situation.
How personal is the feedback?
The feedback is based on your answers and the situation you bring to the conversation.
Can the avatar take our organizational culture into account?
Yes, the AI-coach can be tailored to your organization’s context, language, and learning objectives.
Technical Questions
Do I need to turn my camera on?
No, a camera isn’t needed during the conversation with the avatar.
Does it work on mobile?
Yes, the AI-coach works on smartphones, tablets, and computers.
What should I do if the avatar can’t understand me well?
Try speaking more slowly and clearly, and check the microphone settings on the device you’re using.
Can I pause a conversation and continue later?
No, a conversation can’t be paused and resumed. You can stop it at any time, though. When you come back later, you simply start a new conversation with the AI-coach.
Impact & Learning
Why should I practise with an AI avatar?
Because you can practise whenever it suits you, in a safe environment and without judgment.
Does this really help me get better at conversations?
Practising, receiving feedback, and reflecting are proven, effective ways to develop new behavior.
How often do I need to practise to see results?
That varies from person to person, but practising regularly usually pays off more than practising just once.
What do I concretely get out of it?
More confidence, greater self-awareness, and more opportunities to apply new behavior in practice.
How does this help me in my daily work?
You practise with situations you actually encounter, which makes the step to real life smaller.
Am I assessed on what I do here?
No, the AI-coach is meant for learning, practising, and experimenting in a safe environment without judgment.
What happens if I say something wrong?
That’s no problem at all. Practising is all about learning and trying new things.