Delivering bad news or dealing with resistance. Those kinds of conversations are a challenge for many people. How do you deliver your message clearly, with an eye for emotions. Including your own. This is the training for anyone who wants to improve their conversation skills and keep control in difficult situations.
In this training you will learn to deal with resistance and discover how your own mindset influences it. How do you include your discussion partner in your vision? How do you deal with anger or sadness? How do you turn a conversation around? Questions we consider at length. You gain insight into your communication style and discover how to identify the needs of your discussion partner. This way, conversations lead to better cooperation and more satisfaction.
What can you expect from this training?
1
Challenges
You will learn how to handle challenging situations, bad news conversations and conversations with emotion skillfully. You will learn what resistance is, how to recognize it in the other person and yourself, and how to deal with it properly.
2
Behavior & mindset
From various perspectives (including Rose of Leary | Transactional Analysis) you reflect on your own role in a conversation: what responsibility and actions can you take yourself in a difficult conversation situation?
3
Tools
How do you explore interests during a negotiation? How do you deal with emotions in a conversation? And where (and how) do you draw a line? All the tools to deal with this are covered.
4
Practice
You will practice challenging conversations with a professional training actor. Your learning needs determine what you do. You bring in difficult situations from your work practice. You will learn in a safe setting and discover what suits you best.
What will you be able to do after this training?
You are stronger as an interlocutor and perform with more confidence
difficult conversations
You can recognise, name and properly deal with different emotions and forms of resistance
You can take control in a conversation and steer a difficult conversation towards a positive outcome
You recognise your own mindset in challenging interview situations
Your learning track
You only really learn something by doing it. Just by going for it. That is why we provide training in combination with on the job challenges. These are small hands-on assignments that initiate positive changes. So you immediately put into practice what you learn in the training.
Intake
You complete a digtial intake. The trainer will take your learning goals into consideration when preparing for the training.
Pre work
You already start at home or at work with an assignment. This will prepare you for the training.
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Training 1
You will learn new skills and strengthen your mindset. You will get to know yourself better.
1 day
Challenges
You will receive weekly doing assignments that will help you apply the new skills in your work.
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Training 2
You delve further into the subject. You reflect on your development and share experiences.
3 hours
Empower
You do the final challenge. You fill out an evaluation and receive growth advice.
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“I have been working together for years to my complete satisfaction. JobTraining trains all our First Leaders in a leadership programme that is both personal and concrete, with a lot of focus on practice. We benefit from their knowledge and the latest insights in L&D. I appreciate their positive and pragmatic approach and the quality of their trainers.”
“We experience the cooperation with JobTraining as professional and committed. In case of questions or adjustments to the offer, the response is quick and of good quality. We also appreciate that innovation and continuing to develop ourselves is something that is high on the agenda.”
“We greatly appreciate the fine and professional cooperation with JobTraining! JobTraining is committed to our organisation, thinks along with us and everyone has a genuine drive to further develop our employees. The training courses are of good quality and delivered by inspiring trainers.”
Charlotte Dannijs People Organization Development, Rituals
“Working with the team at JobTraining has been a great experience. Their inspiring and results-oriented approach helped us develop two strong programmes: Experts & People Leader, including AI trainer. Thanks to their expert trainers, our employees are now well prepared to further shape our growth.”
Jolente Schouten Head of People & Culture, Beequip
“JobTraining supports us with great attention and customisation. Their expert trainers and practical training have greatly improved our performance and cooperation. The contact is approachable and personal, which we experience as an absolute plus.”
Linda van der Veer HR manager, Plus Projects
Our Challenging Conversations trainers
Trainer
Vivian
Als trainingsacteur reikt Vivian praktische handvatten aan en geeft professionals inzicht in hun gedrag door eerlijke feedback te geven. Bij haar kun je oefenen, proberen en spelen met nieuw gedrag.
Trainer
Ruud
Ruud werkt als leiderschapstrainer, coach én acteur. Dit geeft hem veel diepgang in aanpak en stijlen. Hij vindt voldoening in het ondersteunen van mensen op zoek naar hun kern. Volgens Ruud is het allerbelangrijkste dat je kracht en plezier haalt uit wat je doet. Daarom ben je nooit uitgeleerd.
Trainer
Rob
Rob is een energieke (leiderschaps)trainer die mensen moeiteloos meekrijgt. Zijn enthousiasme werkt aanstekelijk. Met meer dan 25 jaar managementervaring weet hij wat er speelt op alle niveaus in grote organisaties. Rob verkleint de afstand tussen individu en bedrijfsdoel, en maakt interacties persoonlijker.
Trainer
Rachel
Rachèl’s heeft een no-nonsense mentaliteit en een scherpe geest. Haar stijl kenmerkt zich door daadkracht en de drive om het maximale uit jezelf en anderen te halen. Al meer dan 15 jaar geeft ze trainingen in leiderschap, gedrag, communicatie, en management- en organisatieontwikkeling. Ze is gecertificeerd in DISC, MBTI en Facet5.
