Delivering bad news or dealing with resistance. Those kinds of conversations are a challenge for many people. How do you deliver your message clearly, with an eye for emotions. Including your own. This is the training for anyone who wants to improve their conversation skills and keep control in difficult situations.
In this training you will learn to deal with resistance and discover how your own mindset influences it. How do you include your discussion partner in your vision? How do you deal with anger or sadness? How do you turn a conversation around? Questions we consider at length. You gain insight into your communication style and discover how to identify the needs of your discussion partner. This way, conversations lead to better cooperation and more satisfaction.
What can you expect from this training?
1
Challenges
You will learn how to handle challenging situations, bad news conversations and conversations with emotion skillfully. You will learn what resistance is, how to recognize it in the other person and yourself, and how to deal with it properly.
2
Behavior & mindset
From various perspectives (including Rose of Leary | Transactional Analysis) you reflect on your own role in a conversation: what responsibility and actions can you take yourself in a difficult conversation situation?
3
Tools
How do you explore interests during a negotiation? How do you deal with emotions in a conversation? And where (and how) do you draw a line? All the tools to deal with this are covered.
4
Practice
You will practice challenging conversations with a professional training actor. Your learning needs determine what you do. You bring in difficult situations from your work practice. You will learn in a safe setting and discover what suits you best.
What will you be able to do after this training?
Jouw learning track
You only truly learn something by doing it, by simply going for it. That is why we combine our training sessions with an AI coach. Between and after training days, you practice with real work scenarios, whenever and wherever you like. The AI coach gives you immediate, personalized feedback and prompts you with targeted assignments (activators) to apply what you’ve learned right away. Together, we anchor new behaviors, enabling you to set positive change in motion from day one.
Initial Assessment & Growth Tracker & Growth Scan
Work with the AI intake coach to define what you want to get out of this learning track and complete the growth tracker.
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Charlotte Dannijs People Organization Development, Rituals
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Jolente Schouten Head of People & Culture, Beequip
“JobTraining supports us with great attention and customisation. Their expert trainers and practical training have greatly improved our performance and cooperation. The contact is approachable and personal, which we experience as an absolute plus.”
Linda van der Veer HR manager, Plus Projects
Our Challenging Conversations trainers
Trainer
Vivian
Als trainingsacteur reikt Vivian praktische handvatten aan en geeft professionals inzicht in hun gedrag door eerlijke feedback te geven. Bij haar kun je oefenen, proberen en spelen met nieuw gedrag.
Trainer
Ruud
Ruud werkt als leiderschapstrainer, coach én acteur. Dit geeft hem veel diepgang in aanpak en stijlen. Hij vindt voldoening in het ondersteunen van mensen op zoek naar hun kern. Volgens Ruud is het allerbelangrijkste dat je kracht en plezier haalt uit wat je doet. Daarom ben je nooit uitgeleerd.
Trainer
Rob
Rob is een energieke (leiderschaps)trainer die mensen moeiteloos meekrijgt. Zijn enthousiasme werkt aanstekelijk. Met meer dan 25 jaar managementervaring weet hij wat er speelt op alle niveaus in grote organisaties. Rob verkleint de afstand tussen individu en bedrijfsdoel, en maakt interacties persoonlijker..
Trainer
Rachel
Rachèl’s heeft een no-nonsense mentaliteit en een scherpe geest. Haar stijl kenmerkt zich door daadkracht en de drive om het maximale uit jezelf en anderen te halen. Al meer dan 15 jaar geeft ze trainingen in leiderschap, gedrag, communicatie, en management- en organisatieontwikkeling. Ze is gecertificeerd in DISC, MBTI en Facet5.
